Help & FAQ

Everything you need to know about buying, selling, and participating in Gathermark's community marketplaces.

The Basics

Buyer Guide

Protected twice: by PayPal, and by us.

PayPal Buyer Protection

Every purchase is covered by PayPal Buyer Protection if your item doesn’t arrive or isn’t as described.

We hold your payment

We hold your payment until the order ships, and a little longer for newer sellers. If there is an issue, we can usually cancel or refund the order ourselves during that period, without you having to open a PayPal case. That’s at our discretion, and PayPal Buyer Protection still covers you either way.

A moderated community

Every seller is reviewed. Listings are moderated by experienced enthusiasts from the community. Talk to sellers right on Gathermark, so we can see what was agreed if anything goes wrong. We remove bad actors.

Look for seller badges

Verified by PayPal

Your PayPal account is verified.

Verified Artisan

You make or restore items yourself.

Verified Business

For registered businesses.

If something goes wrong

1

Message the seller

Talk to the seller right on Gathermark, so we can see what was agreed.

2

Contact us

Email support@gathermark.com. While we hold your payment we can often fix it directly.

3

Still not sorted?

You can always open a PayPal case.

Trust, Safety, and Community

Gathermark Community Guidelines

  • •Be respectful in your communication
  • •Sell only authentic, legally acquired items. Be prepared to share proof of ownership with customers or Gathermark admin.
  • •Use accurate descriptions, with disclosure of all known or suspected flaws and irregularities
  • •Don't circumvent the marketplace by taking transactions off-site
  • •Exercise fair pricing (for both selling and buying posts)
  • •Upload quality photos
  • •Full and honest disclosure of user and item locations
  • •When buying internationally, familiarize yourself with your local import costs and regulations

Still Need Help?

Can't find what you're looking for? Our support team is here to help you with any questions or issues.

Email Support

support@gathermark.com